Cancellation Policy

At Vawasofttechnology, we understand that plans can change unexpectedly, and we strive to accommodate our customers to the best of our ability. The following cancellation policy outlines our guidelines for cancellations and refunds for our products and services:

  1. Product Cancellation Policy:

1.1. Software Products: For software products purchased through our website, the cancellation policy is as follows:

  • Subscription-based Products: Customers can cancel their subscription at any time during the subscription period. Upon cancellation, the subscription will not be renewed for the following billing cycle, and access to the product will continue until the end of the current billing cycle. No partial refunds will be provided for unused portions of the subscription.
  • Perpetual Licenses: Once a perpetual software license is purchased, it is non-refundable. Customers are encouraged to take advantage of trial versions and product demonstrations before making a purchase decision.

1.2. Hardware Products: Cancellation and refund policies for hardware products may vary depending on the product and its manufacturer. Please refer to the specific product page or contact our customer support team for detailed information about the cancellation and refund process.

  1. Service Cancellation Policy:

2.1. Consultation Services: Customers who have booked consultation services can cancel or reschedule their appointment up to 24 hours before the scheduled time. Cancellations made within 24 hours of the appointment may not be eligible for a refund.

2.2. Technical Support Services: Customers subscribed to our technical support services can cancel their subscriptions at any time. However, refunds for unused portions of the subscription will not be provided.

  1. Refund Process:

3.1. Software Products: Refunds for software products will be issued only in the following scenarios:

  • A technical issue or defect prevents the product from functioning as intended and the issue cannot be resolved within a reasonable time frame.
  • The product does not meet the features and functionalities advertised on our website.
  • Duplicate purchase of the same product.

3.2. Hardware Products: Refunds for hardware products will be processed according to the manufacturer’s refund policy. Vawasofttechnology will assist customers in the refund process and facilitate communication with the manufacturer, if required.

3.3. Services: Refunds for consultation services will be provided if the cancellation is made in accordance with the “Service Cancellation Policy” outlined above.

  1. How to Request a Cancellation:

To request a cancellation, customers should reach out to our customer support team through one of the following methods:

  • Phone:  +91 96326 81104
  • Email: info@vawasofttechnology.com

Please provide your order details, including the order number and the reason for cancellation, to help us process your request efficiently.

  1. Changes to the Cancellation Policy:

Vawasofttechnology reserves the right to modify this cancellation policy at any time without prior notice. Any changes to the policy will be updated on our website, and the revised policy will apply to all future transactions.

For any further clarifications or inquiries regarding our cancellation policy, please don’t hesitate to contact our customer support team.

Note: This cancellation policy is effective as of 06/2023, and any modifications to the policy made after this date will not be reflected here.

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